you may return items in an order to the seller under the following conditions:

• You have had the items for 7 working days or less (not including weekends or bank holidays) after the day on which you receive the goods from One Square Meter.
• The items are in their original condition and unopened ready for resale by One Square Meter.
• The purchaser is not a business or company that has bought the goods with the intention of re-selling to a third party

Once you receive the delivery, please check the following:

• Check that the outer packaging is not damaged in any way. If the outer packaging of your order is damaged, please make a note when signing for them. This will enable us to carry out a speedy swap if goods have been damaged in transit.
• Check and test all the goods in your order and notify us within 5 days of any item that has been damaged in transit. We will usually require that these items are returned to us within 10 days of you receiving them so that we can scrutinize them and make any necessary claim with the courier.
• If you find that any item(s) on your order do not operate as expected, DO NOT tamper with or otherwise try to repair it yourself as this will invalidate your warranty and will probably render you liable for repair costs. In the event that one or more of the items on your order does not operate as expected, simply contact us and we can discuss the matter to try to resolve matters or advise you to return the item(s) under warranty.
• In the unlikely event that there are any errors on your order, let us know within 5 days so that we can correct matters for you. We will usually need you to return the items within 10 days of receiving them so that we can send out the correct item(s). Do not open or use any item sent to you in error and take care not to cause any damage to the product or packaging.